Last Updated: September 1, 2026
Venn Dental respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected through our website, how it may be used and the choices available to you.
1. Information We May Collect
When you contact Venn Dental or request an appointment through our website, we may collect information such as:
- Full name
- Phone or WhatsApp number
- Email address
- New or existing patient status
- Medical record number, if voluntarily provided
- Requested dental service
- Preferred appointment date and time
- Preferred contact method
- Information you choose to include in your message or dental concern
- Technical information relating to website usage, where applicable
Please avoid submitting unnecessary sensitive medical information through general website contact forms.
2. How We Use Your Information
Information submitted through the website may be used to:
- Respond to enquiries
- Process appointment requests
- Contact you regarding appointment availability
- Provide information about dental services
- Assist with patient communication
- Improve website functionality and user experience
- Maintain website security
- Meet applicable professional, regulatory or legal obligations where required
We do not consider an online appointment request to be a confirmed appointment until our team has contacted you and confirmed availability.
3. Medical and Dental Information
Information about dental symptoms or concerns may be considered sensitive. Any information submitted through the website should be limited to what is reasonably necessary for your enquiry.
Detailed medical histories, diagnoses and clinical records should normally be collected through appropriate clinical processes rather than a general website form.
4. How We Contact You
If you submit an appointment or contact form, Venn Dental may contact you using the details you provide, including by:
- Telephone
We use these details primarily to respond to your enquiry or appointment request.
5. Marketing Communications
We will not use appointment or contact-form information for unrelated promotional marketing unless appropriate consent has been obtained.
Where marketing communication is used in the future, you may request to stop receiving it.
6. Sharing of Information
We do not sell personal information.
Information may be shared only where reasonably necessary with service providers who support the operation of our website or communication systems, or where disclosure is required by applicable law.
Examples may include:
- Website hosting providers
- Email delivery providers
- Website security services
- Appointment or communication platforms
- Analytics providers, if enabled
Such services may process information according to their own privacy practices and contractual arrangements.
7. Data Security
We take reasonable steps to protect information submitted through our website from unauthorized access, loss, misuse or disclosure.
However, no internet-based communication or storage system can be guaranteed to be completely secure.
For urgent or highly sensitive medical matters, please contact the clinic directly rather than sending extensive medical information through a website form.
8. Data Retention
We may retain enquiry and appointment information for as long as reasonably necessary to:
- Respond to your request
- Maintain appropriate records
- Support patient communication
- Meet legal, regulatory or administrative requirements
Retention periods may vary depending on the type of information involved.
9. Cookies and Website Technologies
Our website may use cookies or similar technologies for functionality, security, performance or analytics.
If analytics, advertising pixels or other non-essential tracking technologies are introduced, additional consent mechanisms may be provided where appropriate.
See our Cookie Policy, if applicable, for further information.
10. Third-Party Links
Our website may contain links to external websites or services. Venn Dental is not responsible for the privacy practices or content of third-party websites.
11. Your Choices
You may contact us to:
- Ask what personal information you have submitted
- Request correction of inaccurate information
- Request deletion where appropriate
- Ask questions about how your information is used
- Withdraw consent where processing depends on consent
Some information may need to be retained where required for legitimate clinical, administrative or legal purposes.
12. Children’s Information
Parents or guardians should supervise information submitted online on behalf of children.
Where dental care is requested for a child, information may be handled as necessary to arrange and provide appropriate dental care.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services or legal requirements.
The latest version will be published on this page with an updated revision date.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact:
Venn Dental
Phone / WhatsApp: 0321 9729883
Email: drfiza@venndental.com
Address: Ground floor, Bahria Paradise Commercial, 33 no plaza, street 8 Phase 4, Bahria town, Rawalpindi, 46220, Pakistan